November 23rd, 2007
Got A Performance Measure Dictionary?
Many organisations have hundreds, even thousands, of performance measures. And some of the problems associated with having so many performance measures are:
* lots of measures can be unnecessarily duplicated, and dozens of people are taking dozens of hours each month independently reporting the same things
* measures that should be calculated the same way often aren’t, and therefore don’t have the power of consistency (aka “apples with apples” comparability)
* measures that aren’t brought to life yet have no clear implementation plan or blueprint
* it’s difficult to formally flag unneeded or unimportant measures for deletion or modification